Refund policy

BRACKMERE RETURN & REFUND POLICY


Last updated: September 6, 2026

We want you to feel confident in your Brackmere purchase. If something isn’t right, please review the policy below.

RETURNS

We accept eligible returns requested within 30 days of delivery.

To be eligible for a return, your item must be:

• Unworn and unused
• Unwashed
• In its original condition
• Free from stains, odors, pet hair, damage, or other signs of wear
• Returned with its original tags attached, when applicable

You will also need your order number or other proof of purchase.

To request a return, contact us at support@shopbrackmere.com.

Please do not send merchandise back without first contacting us and receiving return instructions. The appropriate return address will be provided after your return request is approved.

RETURN SHIPPING

For standard returns where the item is not damaged, defective, misprinted, or incorrect, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return results from an error by Brackmere or the item arrived damaged, defective, misprinted, or incorrect.

We recommend using a trackable shipping service when returning an item. Brackmere is not responsible for return packages lost or damaged before they are received.

DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ORDERS

Please inspect your order when it arrives.

If your item is damaged, defective, misprinted, or you receive the wrong item, contact us within 30 days of delivery at support@shopbrackmere.com.

Please include your order number and clear photographs of the item and packaging when possible so we can evaluate the issue.

If the issue is confirmed, Brackmere will make it right. Depending on the situation, we may provide a replacement, refund, or prepaid return shipping at no additional cost to you. Do not return a damaged, defective, or incorrect item unless we instruct you to do so.

NON-RETURNABLE ITEMS

The following items cannot be returned:

• Gift cards
• Personalized items created using customer-requested names, text, or custom artwork
• Items specifically marked “Final Sale” at the time of purchase
• Items that have been worn, washed, altered, damaged, or used
• Items returned outside the 30-day return period

Promotional pricing, discount codes, or launch offers do not automatically make an item Final Sale unless the product is specifically identified as Final Sale at the time of purchase.

If you have questions about whether an item is eligible for return, contact us before sending it back.

EXCHANGES

The fastest way to exchange an item is to request a return for the original item and, after the return is approved, place a separate order for the item, size, or color you want.

This helps avoid delays or inventory becoming unavailable while an exchange is being processed.

REFUNDS

Once your return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days after approval for us to process the refund. Your bank or credit-card provider may require additional time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, contact us at support@shopbrackmere.com.

ORDER CANCELLATIONS OR CHANGES

If you need to cancel or change an order, contact us as soon as possible.

We will make reasonable efforts to accommodate your request. Orders can generally be changed or canceled only while they are still waiting for fulfillment. Once an order has entered production, fulfillment, or shipment, it may no longer be changed or canceled.

CONTACT US

For questions regarding returns, refunds, damaged items, cancellations, or exchanges, contact:

Brackmere