Shipping policy

BRACKMERE™ SHIPPING POLICY


Last updated: September 6, 2026

Thank you for shopping with Brackmere. The following policy explains how orders are processed, shipped, tracked, and handled if delivery problems occur.

ORDER PROCESSING

Most Brackmere products are made to order. Orders are typically produced and prepared for shipment within 2–5 business days after being placed.

Business days do not include weekends or holidays. Processing may take longer during product launches, promotional events, holidays, or periods of unusually high order volume.

Preorder, personalized, limited-release, or special-order products may require additional processing time. Any materially different processing estimate will be displayed on the applicable product page or disclosed at the time of purchase.

If we cannot ship your order within the timeframe provided at the time of purchase, we will contact you with an updated estimate and, when required, provide the option to accept the delay or cancel the affected order for a refund.

SHIPPING DESTINATIONS

We ship to destinations accepted through our online checkout. Available shipping services and destinations may vary depending on the products ordered and the delivery address.

SHIPPING TIMES

Shipping transit time begins after production is complete and the order has been transferred to the shipping carrier.

Estimated delivery dates displayed during checkout or in tracking information are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by the destination, shipping method, carrier delays, weather, holidays, customs processing, and other circumstances outside our reasonable control.

SHIPPING RATES

Available shipping methods and applicable charges are displayed at checkout before payment is completed.

Brackmere may occasionally offer free or discounted shipping. Any requirements or limitations will be stated with the applicable promotion.

MULTIPLE SHIPMENTS

Products within the same order may be produced at different fulfillment facilities. As a result, an order may arrive in more than one package and on different delivery dates.

When an order is divided into multiple shipments, separate tracking information may be provided for each package.

ORDER TRACKING

When tracking is available, you will receive a shipping-confirmation email containing the applicable tracking information.

Please allow time for the carrier to scan the package and update its tracking system after a shipping label is created. Tracking activity may not appear immediately.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error, contact us immediately at support@shopbrackmere.com. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once production or fulfillment has begun.

An address generally cannot be changed after a package has shipped.

If an order is returned because the customer provided an incorrect or incomplete address, refused delivery, failed to claim the package, or failed to collect it from a designated pickup location, additional shipping charges may apply before the order can be sent again.

LOST OR DELAYED PACKAGES

Carrier delays can occasionally occur after an order has shipped. If the estimated delivery date has passed, please allow up to three additional business days for the carrier to complete delivery.

If the package still has not arrived, contact us at support@shopbrackmere.com. Please report a potentially lost shipment within 30 days of its estimated delivery date so that we can promptly investigate it with the carrier and fulfillment provider.

We will review the order, tracking information, delivery address, and carrier findings. When a shipment is confirmed lost, we will provide an appropriate resolution, which may include a replacement or refund, subject to applicable law and the circumstances of the shipment.

PACKAGES MARKED DELIVERED

If tracking shows that a package was delivered but you cannot locate it, please:

• Confirm that the shipping address on the order is correct
• Check around the delivery location
• Ask other household members or nearby neighbors
• Contact the carrier responsible for final delivery

If the package remains missing, contact us at support@shopbrackmere.com so we can review the situation. A delivered tracking status does not automatically qualify an order for a refund or replacement, but we will evaluate each report fairly.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Please inspect your order when it arrives.

If an item arrives damaged or defective, or you receive an incorrect item, contact us as soon as possible at support@shopbrackmere.com. Include your order number and clear photographs of the item and packaging when possible.

Damaged, defective, incorrect, return, and refund requests are also governed by our Return & Refund Policy.

INTERNATIONAL ORDERS

When international shipping is available, the customer is responsible for any customs duties, import taxes, brokerage charges, or other fees imposed by the destination country unless checkout expressly states otherwise.

Customs processing may delay delivery. Brackmere does not control customs inspections, processing times, or government-imposed charges.

Orders returned because customs charges were refused or the package was not claimed may require additional shipping charges before reshipment. Original shipping costs and customs charges may be nonrefundable to the extent permitted by law.

ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, contact us immediately at support@shopbrackmere.com.

We will make reasonable efforts to accommodate the request. However, products that have already entered production, fulfillment, or shipment may not be eligible for changes or cancellation.

Additional terms concerning cancellations and refunds are provided in our Return & Refund Policy.

CONTACT US

For questions concerning shipping, tracking, or delivery, contact:

Brackmere